Terms and Conditions

Last updated: [placeholder date]

Draft — not legal advice

Written to accurately reflect what Wafonic actually offers (QR Connect and API Connect (Meta Business API), CRM/automation, Shopify integration, plan-based billing). This is not legal advice — have it reviewed by a lawyer qualified in your operating jurisdiction, and fill in every highlighted placeholder before publishing. The legal entity name/address here must match what's registered in your Meta Business Manager for Business Verification to pass. Section 5 ("Acceptable use & WhatsApp / Meta Platform compliance") is the part Meta cares about most — it commits Wafonic to enforcing WhatsApp's Business Messaging Policy on downstream customers, which Meta explicitly expects from any Tech Provider / BSP built on the WhatsApp Business Platform.

1. Acceptance of terms

These Terms and Conditions ("Terms") govern your access to and use of Wafonic (the "Service"), operated by [full registered legal entity name] ("Wafonic," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you're using the Service on behalf of a business, you're agreeing on that business's behalf and confirming you have authority to do so.

2. Description of service

Wafonic is a WhatsApp Business messaging platform. It lets you connect a WhatsApp number — via a QR-code-based connection ("QR Connect") or Meta's WhatsApp Business API ("API Connect") — and provides a shared team inbox, contact/CRM tools, broadcast and automation features, Meta-approved message templates, Shopify order-alert integration, and a developer API. Features available to your account depend on your subscribed plan.

3. Eligibility & account registration

You must be at least 18 years old and able to form a binding contract to use the Service. You're responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.

4. Connecting WhatsApp numbers

QR Connect connections use a WhatsApp Web-based protocol that is not part of Meta's official API. This connection type carries an inherent risk of interruption or restriction by WhatsApp at any time, entirely outside our control, since it isn't a Meta-sanctioned integration method.
API Connect (Meta Business API) connections use Meta's WhatsApp Business Platform and are subject to Meta's own terms, including the WhatsApp Business Messaging Policy and Meta Platform Terms, in addition to these Terms.
You represent that you own or have the right to connect any phone number you add to the Service.

5. Acceptable use & WhatsApp / Meta Platform compliance

You agree not to use the Service to:

Send unsolicited bulk messages, spam, or messages to recipients who haven't opted in to receive them from you.
Violate WhatsApp's Business Messaging Policy or Meta's Platform Terms, including sending prohibited content (illegal goods/services, deceptive claims, hate speech, harassment) or circumventing WhatsApp's opt-in/opt-out requirements.
Send content that's unlawful, fraudulent, defamatory, or infringes on any third party's rights.
Attempt to reverse-engineer, resell, or misuse the Service or its API beyond your plan's intended use.

We may suspend or terminate any account, connected number, or message that violates this Section or the underlying WhatsApp/Meta policies, with or without notice, to comply with our obligations as a platform built on the WhatsApp Business Platform. We may also cooperate with Meta's own review or enforcement processes concerning your use of the WhatsApp Business API through our Service.

6. Third-party services

The Service integrates with third-party platforms, including Meta/WhatsApp and Shopify. Your use of those integrations is also subject to that provider's own terms. We aren't responsible for the availability, content, or practices of third-party services we integrate with, though we'll make reasonable efforts to keep integrations working as described.

7. Fees, plans & billing

Plan pricing, limits, and included features are described on our pricing page and may change with notice.
Fees are billed in advance on your plan's billing cycle, [placeholder — monthly/annual terms].
[placeholder — refund policy, e.g. "Fees are non-refundable except as required by law" or your actual refund terms]
We may suspend Service access for non-payment after [placeholder — grace period].
Downgrading or cancelling may reduce available features, connected number limits, or team seats; see the Privacy Policy for what happens to your data if you close your account.

8. Intellectual property

Wafonic and its licensors own all rights in the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms. You retain all rights to your own business data, contacts, and message content ("Your Content") — we process it only to provide the Service to you.

9. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own similar information, and to use it only as needed to perform under these Terms.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee uninterrupted or error-free operation, particularly for QR Connect connections, which depend on a WhatsApp Web-based protocol outside our control.

11. Limitation of liability

To the maximum extent permitted by law, Wafonic won't be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the [placeholder — e.g. 3 months] preceding the claim.

12. Indemnification

You agree to indemnify and hold Wafonic harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights (including WhatsApp's Business Messaging Policy with respect to messages you send).

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your account for violating these Terms, for non-payment, or if required to do so by Meta or another platform partner whose policies govern part of the Service. Sections that by their nature should survive termination (e.g. Intellectual Property, Confidentiality, Limitation of Liability) will survive.

14. Governing law & disputes

These Terms are governed by the laws of [placeholder — governing jurisdiction], without regard to conflict-of-laws principles. Any dispute arising from these Terms will be resolved in the courts of [placeholder — venue], unless otherwise required by applicable law.

15. Changes to these terms

We may update these Terms from time to time. We'll post the updated version here with a new "Last updated" date; for material changes, we'll provide additional notice. Continued use of the Service after changes take effect means you accept the updated Terms.

16. Contact us

Email: [placeholder — support/legal email]
Address: [placeholder — registered business address]